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    Home > Customer Service  
     
  We are committed to providing quality products and services to our customers. The Customer Service staff of Antique Alive is pleased to answer your questions about the status of an order you have placed, shipping rates and delivery times, special shipping instructions, and product availability.  
     
  Contact Information for Customer Service
Ordering Information

- Shipping Rates and Policies
- Shipping Rate Example
- Estimated Delivery Times
- Order Track
Returns
Member Benefits
Security
Privacy

 
     
     
 
Contact Information for Customer Service
  By Email
We offer 24-hours-a-day, 7-days-a-week email support. Please email any questions to support@antiquealive.com. We will answer your questions within 24 hours during business days.

By Telephone

Please dial the appropriate international call access code of your country, then 82-26247-3111 Monday through Friday, 9:30 a.m. to 7:00 p.m. Korean time (GMT+9).

By Fax
You may also fax your inquiries to 82-26247-3166.

By Mail
Inquiries for Customer Service should be addressed to:

Antique Alive, Inc.
2516, 623 Gaeporo, Gangnam
Seoul 06336
South Korea
 
 
Ordering Information
  Shipping Rates and Policies

* We will ship your order to any country around the world. Recipients are responsible for any applicable customs duties or taxes in that country. To find out the cost to ship your order, please contact our customer service or simply begin the checkout process. Enter the billing and shipping address information and proceed to the Review Order step. Here you can review your order with the shipping and handling charges added before entering your credit card. Click your browser's "Back" button to change your shipping and/or billing address. Your order is not final until you have entered your credit card information and selected "Submit Order."

* Your order may be shipped in separate parcels on separate days, but you will only be charged once for delivery of all shipments.

* If you would like information about the cost of delivery, or have special shipping instructions or questions about sending items that may be restricted or prohibited in another country, please contact our customer service department, specifying the item number and the complete shipping address.

* Express delivery is available to locations with street addresses only. We are not able to deliver to rural routes or post office boxes.

Shipping Rate Example

The table below is a sample of our ordinary international shipping rates. When choosing your preferred shipping method, please refer to this table.

Shipping Method Weight Rate
Standard 0.5kg (1.1 lb) 6.00 USD
Express EMS 0.5kg (1.1 lb) 22.00 USD
DHL 0.5kg (1.1 lb) 61.00 USD

Estimated Delivery Times

We make every effort to ship your order as quickly as possible. With standard delivery most in-stock items arrive within 15 days but delivery times vary from country to country. You will be notified promptly of any delay.

Shipping Method Destination Within
Standard China, Hong Kong, Japan, Macau, Taiwan 5 to 7 days
Bangladesh, Brunei, Cambodia, East Timor, Indonesia, Vietnam, Laos, Malaysia, Mongolia, Myanmar, Philippines, Singapore, Thailand 7 to 9 days
Other countries in the world including:
United States, Australia, Canada, United Kingdom, India, Germany, Spain, France, Hungary, Netherlands, Greece, Czech Republic, Pakistan, etc.
10 to 15 days
Express EMS 143 countries in the world 2 to 5 days
DHL 229 countries in the world 2 to 5 days

Order Track

- Standard Delivery
Standard Delivery doesn’t include order track service.

- EMS
EMS offers order track service. If you live in one of the countries listed below, you can track your order via your national post office website. To visit the website, please click your destination country below.

  Armenia   Australia   Austria   Belarus
  Brazil   Cambodia   Canada   China
  Costa Rica   Denmark   Emirates   Finland
  France   Germany   Hong Kong   Iceland
  India   Ireland   Israel   Italy
  Japan   Luxembourg   Malaysia   New Zealand
  Peru   Portugal   Qatar   Russia
  Singapore   Slovakia   Sweden   Switzerland
  USA   U.K.   Ukraine  

- DHL
You can track your order on www.DHL.com
 
 
Returns
  You are assured of complete satisfaction with every purchase you make from the Antique Alive Online Store. If, for any reason, an item does not meet your expectations, you may return it for a full refund within 14 days of receipt of merchandise. Please note that the item must be returned in the same condition in its original packaging it was received. The customer is responsible for all expenses (shipping and handling, insurance, customs, etc.) when returning the item.

Please be sure to include your name, mailing address, telephone number, and order number and return the package via insured Parcel Post to:

Antique Alive, Inc.
2516, 623 Gaeporo, Gangnam
Seoul 06336
South Korea
 
 
Member Benefits
  Our membership is free. We offer registered members up to 5% mileage points of the retail price that can be redeemed for your next purchase. If you are not a member of the Antique Alive Online Store, join today to receive all the benefits of membership. You will be immediately eligible for the mileage points on your current order.
 
 
Security
  We use procedural and technical safeguards using the most advanced methods available to protect your personal information against loss or theft by users inside and outside the company, as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and Secure Socket Layers (SSL). Your personal information, including credit card number, name, and address submitted to the site are encrypted using SSL encryption. SSL technology is an industry standard for protecting sensitive information as it is transmitted over the Internet. The Antique Alive Online Store is a VeriSign Secure Site.

With this technology, you enjoy more security when using your credit card for shopping at the Antique Alive Online Store than when using it in many of your daily off-line transactions. If you prefer, you may also place your order by phone at 82-31399-3868 or by fax to 82-31399-3856.
 
Privacy
  Antique Alive is strongly committed to protecting the privacy of its online guests, customers, and members. Antique Alive does not collect personal information about individuals, such as names and mailing or e-mail addresses, unless the individual knowingly provides it. Our primary purpose in collecting personal information is to process your order and inquiry. We only collect personal information about you that we consider necessary for achieving this purpose.

When you make a purchase online at the Antique Alive Online Store we will ask you to provide only the personally identifiable information necessary to fulfill your order, including your name, billing and shipping addresses, telephone number, and credit card number. This is the same information requested when you place an order by telephone or through the mail. For online orders, we also require your email address so you can receive order and shipping confirmation emails and so we can communicate with you if we have difficulty processing your order. Please read our privacy policy for details.