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 Home > Customer
Service |
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We are committed to providing
quality products and services to our customers.
The Customer Service staff of Antique Alive is pleased
to answer your questions about the status of an
order you have placed, shipping rates and delivery
times, special shipping instructions, and product
availability. |
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Contact
Information for Customer Service
Ordering Information
- Shipping Rates
and Policies
- Shipping Rate Example
- Estimated Delivery
Times
- Order Track
Returns
Member Benefits
Security
Privacy
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Contact Information
for Customer Service |
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By
Email
We offer 24-hours-a-day, 7-days-a-week email
support. Please email any questions to support@antiquealive.com.
We will answer your questions within 24 hours
during business days.
By Telephone
Please dial the appropriate international
call access code of your country, then 82-26247-3111
Monday through Friday, 9:30 a.m. to 7:00 p.m.
Korean time (GMT+9).
By
Fax
You may also fax your inquiries to 82-26247-3166.
By Mail
Inquiries for Customer Service should be addressed
to:
Antique Alive, Inc.
2516, 623 Gaeporo, Gangnam
Seoul 06336
South Korea |
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Ordering Information |
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Shipping
Rates and Policies
* We will ship your order to any country around
the world. Recipients are responsible for
any applicable customs duties or taxes in
that country. To find out the cost to ship
your order, please contact our customer service
or simply begin the checkout process. Enter
the billing and shipping address information
and proceed to the Review Order step. Here
you can review your order with the shipping
and handling charges added before entering
your credit card. Click your browser's "Back"
button to change your shipping and/or billing
address. Your order is not final until you
have entered your credit card information
and selected "Submit Order."
* Your order may be shipped in separate parcels
on separate days, but you will only be charged
once for delivery of all shipments.
* If you would like information about the
cost of delivery, or have special shipping
instructions or questions about sending items
that may be restricted or prohibited in another
country, please contact our customer service
department, specifying the item number and
the complete shipping address.
* Express delivery is available to locations
with street addresses only. We are not able
to deliver to rural routes or post office
boxes.
Shipping Rate Example
The table below is a sample of our ordinary
international shipping rates. When choosing
your preferred shipping method, please refer
to this table.
| Shipping
Method |
Weight |
Rate |
| Standard |
0.5kg
(1.1 lb) |
6.00
USD |
| Express |
EMS |
0.5kg
(1.1 lb) |
22.00
USD |
| DHL |
0.5kg
(1.1 lb) |
61.00
USD |
Estimated Delivery Times
We make every effort to ship your order as
quickly as possible. With standard delivery
most in-stock items arrive within 15 days
but delivery times vary from country to country.
You will be notified promptly of any delay.
| Shipping
Method |
Destination |
Within |
| Standard |
China,
Hong Kong, Japan, Macau, Taiwan |
5
to 7 days |
| Bangladesh,
Brunei, Cambodia, East Timor, Indonesia,
Vietnam, Laos, Malaysia, Mongolia, Myanmar,
Philippines, Singapore, Thailand |
7
to 9 days |
Other
countries in the world including:
United States, Australia, Canada, United
Kingdom, India, Germany, Spain, France,
Hungary, Netherlands, Greece, Czech
Republic, Pakistan, etc.
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10
to 15 days |
| Express |
EMS |
143
countries in the world |
2
to 5 days |
| DHL |
229
countries in the world |
2
to 5 days |
Order Track
- Standard Delivery
Standard Delivery doesn’t include order track
service.
- EMS
EMS offers order track service. If you live
in one of the countries listed below, you
can track your order via your national post
office website. To visit the website, please
click your destination country below.
- DHL
You can track your order on www.DHL.com |
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Returns |
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You
are assured of complete satisfaction with
every purchase you make from the Antique Alive
Online Store. If, for any reason, an item
does not meet your expectations, you may return
it for a full refund within 14 days of receipt
of merchandise. Please note that the item
must be returned in the same condition in
its original packaging it was received. The
customer is responsible for all expenses (shipping
and handling, insurance, customs, etc.) when
returning the item.
Please be sure to include your name, mailing
address, telephone number, and order number
and return the package via insured Parcel
Post to:
Antique Alive, Inc.
2516, 623 Gaeporo, Gangnam
Seoul 06336
South Korea |
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Member Benefits |
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Our
membership is free. We offer registered members
up to 5% mileage points of the retail price
that can be redeemed for your next purchase.
If you are not a member of the Antique Alive
Online Store, join today to receive all the
benefits of membership. You will be immediately
eligible for the mileage points on your current
order. |
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Security |
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We
use procedural and technical safeguards using
the most advanced methods available to protect
your personal information against loss or
theft by users inside and outside the company,
as well as unauthorized access and disclosure
to protect your privacy, including encryption,
firewalls and Secure Socket Layers (SSL).
Your personal information, including credit
card number, name, and address submitted to
the site are encrypted using SSL encryption.
SSL technology is an industry standard for
protecting sensitive information as it is
transmitted over the Internet. The Antique
Alive Online Store is a VeriSign Secure Site.
With this technology, you enjoy more security
when using your credit card for shopping at
the Antique Alive Online Store than when using
it in many of your daily off-line transactions.
If you prefer, you may also place your order
by phone at 82-31399-3868 or by fax to 82-31399-3856.
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Privacy |
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Antique
Alive is strongly committed to protecting
the privacy of its online guests, customers,
and members. Antique Alive does not collect
personal information about individuals, such
as names and mailing or e-mail addresses,
unless the individual knowingly provides it.
Our primary purpose in collecting personal
information is to process your order and inquiry.
We only collect personal information about
you that we consider necessary for achieving
this purpose.
When you make a purchase online at the Antique
Alive Online Store we will ask you to provide
only the personally identifiable information
necessary to fulfill your order, including
your name, billing and shipping addresses,
telephone number, and credit card number.
This is the same information requested when
you place an order by telephone or through
the mail. For online orders, we also require
your email address so you can receive order
and shipping confirmation emails and so we
can communicate with you if we have difficulty
processing your order. Please read our privacy
policy for details. |
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